Shipping Policy

 

We work hard to get your orders to you as quickly as possible! Here's what to expect:

  • Fulfilment Time: Orders are typically fulfilled within 3–7 days.
  • Shipping Time: Once fulfilled, delivery times vary based on your location:
    • USA: 3–4 business days
    • Europe: 6–8 business days
    • Australia: 2–14 business days
    • Japan: 4–8 business days
    • Rest Of World: 10–20 business days

Where Will My Order Ship From?

We partner with a reliable on-demand order fulfillment company that has facilities located worldwide to ensure faster delivery times.

Will I Be Charged Customs Fees?

For international orders, customs or tax fees may apply. These charges are determined by your local customs office and are not within our control. We recommend checking with your local customs office to understand if duties or taxes will be applied to your purchase.

What If My Order Hasn't Arrived Yet?

If your order is delayed, please follow these steps before contacting us:

  1. Double-check your shipping confirmation email for any mistakes in the delivery address.
  2. Check with your local post office to see if they’re holding the package.
  3. Ask your neighbours in case the courier left the package with them.

If you still can’t locate your package:

  • Email us at [insert your support email here] with your order number, and we’ll look into it for you.

Address Errors

If there’s an error in the delivery address you provided and your package couldn’t be delivered, we’re happy to send a replacement. However, you’ll be responsible for the shipping costs of the replacement order.